Your Privacy matters

Altus Home Support LLC

Effective Date: [07/21/2025]

Our Commitment to Your Privacy

At Altus Home Support LLC, we prioritize the confidentiality and security of your personal health information. This policy explains how we collect, use, and protect your data in compliance with:

·       HIPAA (Health Insurance Portability and Accountability Act)

·       Ohio Revised Code Chapter 3701 (Medical Records)

·       HITECH Act (Health Information Technology for Economic and Clinical Health Act)

Information We Collect

We may collect:

·       Personal Identifiers: Name, address, phone number, date of birth, insurance information.

·       Health Data: Medical history, diagnoses, treatment plans, medication lists.

·       Caregiver Notes: Observations from visits, progress reports.

·       Payment Details: Billing information (processed securely via [Payment System Name]).

How We Use Your Information

·       To provide personalized care services

·       To coordinate with your healthcare providers (with consent)

·       For billing and insurance purposes

·       To improve our services (de-identified data only)

How We Protect Your Information

·       Electronic Records: Encrypted secure databases with role-based access.

·       Paper Records: Stored in locked cabinets, shredded when obsolete.

·       Staff Training: Annual HIPAA compliance training for all employees.

·       Business Associates: Vendors sign HIPAA-compliant agreements.

When We Share Information

We only disclose your health information:

·       With your written consent

·       To treating physicians/hospitals for continuity of care

·       As required by law (e.g., public health reporting)

·       For payment processing (minimum necessary data)

Your Rights

You have the right to:

·       Request copies of your medical records

·       Ask for corrections to inaccurate information

·       Request restrictions on certain disclosures

·       Receive a list of entities we’ve shared data with

·       File a complaint if privacy is violated (contact info below)

Contact Us

For privacy-related questions or concerns:
Privacy Officer: Alimamy Sesay
📞 614-619-6904 | ✉️ ahs@altushomesupport.com
📫 100 E Campus View Blvd Suites 250 Columbus Ohio, 43235

Ohio residents: To report anonymously to the state, contact the [Ohio Department of Health] at [ODH Phone].